What file formats are PMI’s downloads?
Currently, PMI offers audio teaching in MP3 format.
May I download my file to multiple computers?
PMI grants permission to download MP3s to two personal computers owned by you plus a portable player for your personal use.
How many days do I have to download my file(s)?
You must download each MP3 within 48 hours of purchase. After 48 hours, the download will no longer be available.
It is taking too long to download my file(s).
Precept Upon Precept teaching is generally 1 hour long. As such, files can be large (several megabites). When using broadband, downloading can take 2-3 minutes (based on an average file size of 37mb). If your download is taking considerably longer, you may want to consider purchasing a CD of the lesson.
What happens if my connection to the internet is interrupted during a download?
Please attempt the download again. If you continue to have interruptions, you may need to purchase a hard copy (CD) of the file.
Why did my video download stop in the middle of playing?
The most frequent reason for this is that the video was not downloaded completely before it was played. To download the file again, return to your email download link.
The product I downloaded is incomplete. May I download it again?
From the time of your initial attempt to download your product you have 48 hours to complete the download.
Where on my computer is the download saved?
The default location for downloads is usually Desktop > My Documents > My Music.
If you do not see your file here, try using your search function on your computer to display files and folders.
For Windows, go to “Start” and click on the “Search” icon ( looks like a magnifying glass). Select
“Pictures, music, or video” from the options and then select “music” from the file type. In the Search field, type *.mp3 since all music files you download from PMI end in the extension mp3.
Should I make a backup of my download?
It is a good idea to keep a backup of your file. The preferred method of backing up your download is to a burn a CD by using Windows Media Player or any other CD burning application.
How do network firewalls affect the download process?
Some firewalls might prevent you from viewing the downloading dialog boxes. In these cases, a firewall may not allow you to download the complete file.
I use an accelerator. Will that affect my downloads?
A download accelerator such as MSN, EarthLink or Propel Accelerators may actually interfere with your download. Please turn off your download accelerator before downloading your purchased products.
I have dial-up service. Is a download a good idea for me?
Dial-up service does not allow for quick downloads. If you have dial-up service for internet access, you will benefit from purchasing a CD of our teaching.
May I download and copy to a CD or DVD?
Our download files are for individual use and should not be copied or burned to CD or DVD media for distribution due to copyright laws. It is permissible to backup your downloads onto CD, USB Drive, an external hard drive, or a second computer.
May I return a digital download that I purchased?
Once a digital file has been downloaded to your computer it cannot be returned and therefore is not refundable.
What are the minimum technical requirements for playing digital media?
In order to make full use of downloadable products from http://store.Precept.org you will need:
- A modern web browser (examples: Internet Explorer 7.0, Firefox 3.5 or higher)
- Windows 2000, XP, Vista, 7, Mac OS 10.4 or later
- Windows Media Player 10 or later
- A fast Internet connection: we recommend a broadband cable or DSL connection. Dial-up connections are not recommended.
Can I add my MP3 file to my iTunes?
You can add audio files that are in AAC, MP3, WAV, AIFF, Apple Lossless, or Audible.com (.aa) format to your iTunes Library. If you have unprotected WMA content, iTunes for Windows can convert these files to one of these formats. You can also add video content in QuickTime or MPEG-4 format to iTunes. To learn how to add these files to iTunes follow the steps below.
- Open iTunes
- From the File menu, choose one of the following choices:
Mac
Windows
- Add File to Library
- Add Folder to Library
- Navigate to and select the file or folder that you want to add
If iTunes is set to "Copy files to the iTunes Music folder when adding to library," iTunes will copy all content that is added to the iTunes library to the iTunes Music folder. To adjust this setting or change the location of this folder, go to the Advanced tab in iTunes Preferences.
For more information on iTunes, go to http://support.apple.com/kb/HT1473
I can’t unzip my MP3 file. Now what?
Most users will have no difficulty opening ZIP files (support is built into Windows XP and Mac OS 10.3 and later).
- Double click the link to open the ZIP
- Then double click the desired file folder to save your MP3 to your computer.
- If you're using Windows 95, Windows 98, Windows Me, Windows NT or Windows 2000 then you may need to install an application to open Zip files such as WinZip (www.winzip.com).
